Canada Media Marketplace 2017 -- Online Help

Forgotten your Password?
If you have forgotten your username or password you can have them e-mailed to you by filling out our Remember Me form.

If your password does not work

The username and password that are emailed to you by the system are correct and will work.
Make sure that you are entering exactly.

The most frequent reason for the error you are getting is that you made a typo in the password the first time you entered it and the Autocomplete feature is entering this incorrect information each time you try to log in.

If you continue to have difficulties please try these trouble-shooting ideas.

1. Try cutting username and password from the email and pasting them into the text boxes on the log in form.
i.e. highlight the username in the email use CTRL-C (to copy) and then insert your cursor into the password text box on the web page and CTRL-V (to paste).
Repeat for the password.

2. Close your browser and then relaunch it.
Click RELOAD or REFRESH when you get to the log in page.
This time DO NOT use the remember my password feature and Turn off Internet Explorer's auto complete feature.
These features may have cached the incorrect username or password if you typed it in wrong the first time.


How to turn off the AutoComplete feature.

  • Select TOOLS Internet Options

 

  • Click on the CONTENT tab and then Click on the AutoComplete button


  • Remove checkmarks beside theUser names and passwords on forms option
  • Then click Clear Passwords
  • click OK to close the AutoComplete Settings window
  • click OK to close the Internet options window


Click here to return to the Help Index page

If you continue to experience difficulties please contact:
3-Way Street / ExpoMatch
mm-help@CanadaMediaMarket.com
Logout YouTube Twitter Facebook Home Mobile version Privacy Policy About Destination Canada Destination Canada Media Centre